AI support agent for a SaaS company
A B2B software startup4 weeksAI Solutions & Agents · Web App
68%
Tickets auto-resolved
<30s
Avg. response time
24/7
Coverage
The challenge
A growing SaaS team was drowning in repetitive support tickets. Response times stretched to hours, and hiring more agents was not sustainable at their stage.
The solution
We built a RAG-based AI support agent trained on their docs, past tickets, and product knowledge. It answers in their brand voice, escalates edge cases to humans, and learns from every resolved conversation. Stack: Next.js, vector database, LLM API, custom escalation logic.
Results
- 68% of incoming tickets resolved without human involvement
- Average first response cut from hours to under 30 seconds
- Support now runs 24/7 with no added headcount
- Human agents freed to handle high-value, complex cases
★★★★★
“Our support queue dropped overnight. Customers can't tell it's AI.”
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